Home Services - Namibia
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Paratus group Botswana services

At Paratus Namibia, we know how important it is to connect to your life, which is why we bring reliable, seamless connectivity options. Paratus is Africa’s quality connection offering voice, Internet and satellite services for home and personal use. If reliability, quality and affordability is what you’re looking for, look no further. Because we invest heavily in infrastructure, we can make double sure that you get and stay connected.

Internet

Stay connected to

convenience, speed and affordability.

Think big.

icon
Paratus Logo

When it comes to the Internet, speed and reliability matters. Paratus Namibia is a leading provider of Internet services in the region. We offer a range of options that let you choose how you stay connected, all backed by our world-leading customer service and expertise – 24/7. With Paratus, you get unparalleled Internet quality. No third parties. No single provider dependency. Which means we are able to offer unsurpassed uptimes with three international routes connecting you to the Internet.

Mobile-LTE

Paratus BW

Live your high-speed life

with a quality connection.

Think big.

icon

As humans, we are meant to connect. To communicate, share, laugh, and grow from each other. And, the more we can do it, the better. Mobile LTE provides wireless Internet technology and is born from our passion to help people connect. This platform offers reliable connectivity that is immediate and constant. All backed by our experienced support team and 24/7 service. Enjoy high-speed browsing, fast down and uploads, and trouble-free connections that allow you to think and live big.

With both Post-Paid and Pre-Paid options available, how you connect is up to you.

Pensioners Discount

At Paratus we value our pensioners and offer those above the age of 60 a 15% discount.
Choose from Mobile LTE packages with bundle options suited to your needs and get your installation free.

Mobile-LTE Post-Paid packages

Now available in Windhoek, Walvis Bay, Swakopmund, Okahandja, Otjiwarongo and Rehoboth.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies. 

Once-off Connection Fee :

N$285

Lite

30 GB

data included

N$345

Per month

excl. VAT

Includes
a Wi-Fi Wingle

Deluxe

60 GB

data included

N$575

Per month

excl. VAT

Includes
a Wi-Fi Wingle

Premier

90 GB

data included

N$775

Per month

excl. VAT

Includes
a Wi-Fi Wingle

Ultimate

160 GB

data included

N$975

Per month

excl. VAT

Includes
a Wi-Fi Router

Mobile-LTE Router Upgrades

Premier

Price once-off

N$1,150

incl. VAT

Deluxe

Price once-off

N$1,725

incl. VAT

Lite

Price once-off

N$2,300

incl. VAT

Mobile-LTE Pre-Paid packages
Now available in Windhoek, Walvis Bay, Swakopmund, Okahandja, Otjiwarongo and Rehoboth.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

BYO

5 GB

data included

N$100

once-off

excl. VAT

Includes SIM-Card only

Geronimo

15 GB

data included

N$1,500

once-off

excl. VAT

Includes Wi-Fi Wingle

Get access to a world of uncapped connectivity with Paratus’ latest Mobile-LTE offering, LTE-Infinity.
Now available in Windhoek, Walvis Bay, Swakopmund, Okahandja, Otjiwarongo and Rehoboth.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies. 

LTE-Infinity

N$ 1,499

Per month

excl. VAT

Includes
a Wi-Fi Router

Top-Up Packages

Fiber 

Paratus BW
Agile Banner Image

Internet to your home at
unmatched speed and quality.

With fiber technology, we bring fast and reliable Internet to your home or business. With a wide variety of options, you can download, stream, Skype, chat and browse without losing connectivity or speed.

Fiber technology uses flexible glass fibers to transmit data. The data travels at the speed of light, making latency and loading time as low as possible. The data transmission delay is significantly lower than with any other existing technology. Which all adds up to the speed.

Pensioners Discount

At Paratus we value our pensioners and offer those above the age of 60 a 15% discount.

Choose from Fiber packages with bundle options suited to your needs and get your installation free.

CAPPED FTTx PACKAGES
Now available in Windhoek, Walvis Bay, Swakopmund, Okahandja, Otjiwarongo and Grootfontein.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

Installation Cost:

Free installation on a 36-month Fiber contract

50% discount on a 24-month Fiber contract (N$1,250)

Standard installation on a 12-month contract (N$2,500)

 

Easy

50 GB

data included

N$599

Per month

excl. VAT

Up to 50 Mbps

Massive

100 GB

data included

N$1,340

Per month

excl. VAT

Up to 100 Mbps

Massive2

200 GB

data included

N$2,150

Per month

excl. VAT

Up to 100 Mbps

FTTx PACKAGES
Now available in Windhoek, Walvis Bay, Swakopmund, Okahandja, Otjiwarongo and Grootfontein.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

Installation Cost:

Free installation on a 36-month Fiber contract

50% discount on a 24-month Fiber contract (N$1,250)

Standard installation on a 12-month contract (N$2,500)

MegaStarter

N$785

Per month

excl. VAT

Up to 10 Mbps upload / download

Mega

N$1,120

Per month

excl. VAT

Up to 25 Mbps upload / download

Pre-Paid Fiber

Now available in Windhoek, Walvis Bay, Swakopmund, Okahandja, Otjiwarongo and Grootfontein.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

A first for Namibia!

No contract
No shaping

N$15

Per GB

excl. VAT

Up to 100 Mbps

Top-Up Packages

Think limitless,

uncapped connectivity.

Think big.

icon

Infinity

No one likes to be limited, especially when it comes to staying connected to your life. Infinity is your seamless solution to a world of unlimited connectivity. Stream music and video, enjoy gaming, download and more, safe in the knowledge that you have a quality, reliable and uncapped connection. Backed by superior service.

Fiber-Infinity

Overcome all limitations with Paratus’ Fiber-Infinity packages, as you access a world of limitless connectivity.

Now available in Windhoek, Walvis Bay and Swakopmund, Okahandja, Otjiwarongo and Grootfontein.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

Installation Cost:

Free installation on a 36-month Fiber contract

50% discount on a 24-month Fiber contract (N$1,250)

Standard installation on a 12-month contract (N$2,500)

Fiber-Infinity
30

No FUP

N$1,499

Per month

excl. VAT

Fiber-Infinity
60

No FUP

N$3,499

Per month

excl. VAT

Fiber-Infinity
90

No FUP

N$6,499

Per month

excl. VAT

SKY-Fi

Paratus BW

SKY-Fi Packages

Take flight and soar with SKY-Fi from Paratus, at accelerated speeds.

Now available in Windhoek, Rehoboth, Keetmanshoop, Okahandja, Otjiwarongo, Swakopmund, Walvis Bay, Tsumeb, Gobabis, Grootfontein, Oshakati, Ondangwa and Katima Mulilo.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

Pensioners Discount

At Paratus we value our pensioners and offer those above the age of 60 a 15% discount.
Choose from SKY-Fi packages with bundle options suited to your needs and get your installation free.

Installation Cost:

Free installation on a 36-month Fiber contract

50% discount on a 24-month Fiber contract (N$1,250)

Standard installation on a 12-month contract (N$2,500)

 

SKY-Fi 10

N$799

Per month

excl. VAT

Up to 10 Mbps

SKY-Fi 15

N$999

Per month

excl. VAT

Up to 15 Mbps

Top-Up Packages

SKY-Fi Infinity

Overcome all limitations with Paratus’ SKY-Fi-Infinity package, as you access a world of limitless connectivity.

Now available in Windhoek, Rehoboth, Keetmanshoop, Okahandja, Otjiwarongo, Swakopmund, Walvis Bay, Tsumeb, Gobabis, Grootfontein, Oshakati, Ondangwa and Katima Mulilo.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

Installation Cost:

Free installation on a 36-month Fiber contract

50% discount on a 24-month Fiber contract (N$1,250)

Standard installation on a 12-month contract (N$2,500)

SKY-Fi Infinity

No FUP

N$1,499

Per month

excl. VAT

Satellite (VSAT)

Paratus BW

Seamless connectivity,

wherever you are.

Think big.

icon
Agile Banner Image

Out of town doesn’t have to mean out of range. With VSAT at your lodge, farm or home, you can stay connected and enjoy quality, high-speed Internet wherever you are. Paratus VSAT solutions offer quality bandwidth, which is affordable, reliable and includes 24/7 support.

VSAT is a communication technology that works via a two-way satellite ground station with a small dish antenna. It plays a vital role in Africa’s connectivity landscape, and it can do the same for you.

Uncapped Omajova Packages

Paratus VSAT provides reliable and consistent connectivity for your
business or home, wherever you are. Unlimit your connection anywhere!

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

Bronze

N$1,235

Per month

excl. VAT

Upload up to 256 Kbps
Download up to 1024 Kbps

Silver

N$2,320

Per month

excl. VAT

Upload up to 512 Kbps
Download up to 2048 Kbps

Namibia

N$2,990

Per month

excl. VAT

Upload up to 512 Kbps
Download up to 3072 Kbps

Africa

N$3,745

Per month

excl. VAT

Upload up to 512 Kbps
Download up to 4096 Kbps

Gold

N$8,600

Per month

excl. VAT

Upload up to 1024 Kbps
Download up to 10240 Kbps

Platinum

N$10,620

Per month

excl. VAT

Upload up to 1024 Kbps
Download up to 15360 Kbps

Omajova P-A-Y-G

Omajova
P-A-Y-G

N$125

Per GB

excl. VAT

Upload up to 1024 Kbps
Download up to 10240 Kbps

Once-off costing (Hardware) options:

Yealink cordless phone – N$1,780

Wireless Access Point – N$2,895

Hardware Option (1.2m dish, X1 Modem, 3W BUC) – N$13,000

Travel (per km cost) – N$6

<span”>Installation fee – N$1,500

Router – N$2,200

YurSat

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

YurSat Home 5

5 GB

data included

N$399

Per month

excl. VAT

Up to 18 Mbps download
Up to 2 Mbps upload

YurSat Home 10

10 GB

data included

N$695

Per month

excl. VAT

Up to 18 Mbps download
Up to 2 Mbps upload

YurSat Home 20

20 GB

data included

N$1,310

Per month

excl. VAT

Up to 18 Mbps download
Up to 4 Mbps upload

YurSat Home 30

30 GB

data included

N$1,775

Per month

excl. VAT

Up to 18 Mbps download
Up to 4 Mbps upload

YurSat Home
50

50 GB

data included

N$2,699

Per month

excl. VAT

Up to 20 Mbps download
Up to 4 Mbps upload

YurSat Home
100

100 GB

data included

N$4,899

Per month

excl. VAT

Up to 20 Mbps download
Up to 4 Mbps upload

YurSat Home
200

200 GB

data included

N$9,799

Per month

excl. VAT

Up to 20 Mbps download
Up to 4 Mbps upload

YurSat

N$100

excl. VAT

Top-Up per GB

YurSat

N$95

excl. VAT

per 083 Number

Once-off costing (Hardware) options:

Yealink cordless phone – N$1,780

Wireless Access Point – N$2,895

YurSat Kit – 100cm Dish with Modem – N$12,800

Travel (per km cost) – N$6

Installation fee – N$1,500

Our VSAT solution supports speed points for all banking platfroms.

Flex

Paratus BW

Flex Packages

Get the freedom to enjoy connectivity in more than one place and enjoy the freedom of Fiber and
mobility of Mobile-LTE when on the go. Stay connected where ever Paratus has coverage.

Upgrade or sign up for our new ultrafast Flex packages (Fiber and Mobile-LTE bundle) and save up to 25%.

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

*Promotion valid until 31 October 2021

Flex Starter

Mega Starter

10 Mbps
1 TB FUP

+

Deluxe LTE

LTE Wingle included
60 GB data included

N$999

Per month

excl. VAT

Flex Mega

Mega

25 Mbps
1 TB FUP

+

Premier LTE

LTE Wingle included
90 GB data included

N$1,499

Per month

excl. VAT

Flex Infinity

Fiber-Infinity 30

30 Mbps
No FUP

+

Ultimate LTE

LTE Router included
160 GB data included

N$1,899

Per month

excl. VAT

Mobile-LTE once-off connection fee:

N$285

*Fiber Installations fees:

N$2,500 for a 12-month contract
N$1,500 for a 24-month contract
N$500 for a 36-month contract

Portable devices

Paratus BW

Unlock Ka-ching with

Get unlimited income
potential with Katiti.

Top-Up your monthly income by reselling electricity, water, DStv subscriptions, and recharge vouchers. For a low once-off fee you can earn monthly commission on every sale made.
It’s cash in your pocket.

Get your device today.
For only N$3,699 incl. VAT (once-off)

Contact Us   

Visit us

Paratus Namibia Head Office
104 -106 Nickel Street, Prosperita

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  1. SKY-Fi

  2. Shaping Policy

    General

    Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

    Standard Shaping Policy

    Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).

  3. Terms & Conditions:

    1. Pricing is quoted in Namibia Dollar.
    2. Package pricing excludes 15% VAT.
    3. No VAT will be charged for residential customers.
    4. The installation will include a CPE, this however remains the property of Paratus.
    5. Pricing is based on the contract periods stipulated in the agreement
    6. Cancellation terms are 90 days before the contract expiry date.
    7. Standard Paratus Acceptable Use Policy applies.
    8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
    9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
    10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
    11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
    12. All other standard Paratus T’s and C’s apply.
    13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
    14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
    15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
    16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.
  1. Data Bundles

    Terms & Conditions:

    1. Top-Up data bundles are valid for 30 days after the purchase date.
    2. Customers may purchase more than one data bundle during any period.
    3. All data bundle prices include 15% VAT.
    4. No VAT is charged for residential customers.
    5. Pricing is quoted in Namibia Dollar.
    6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
    7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
    8. Customers may purchase data bundles by:
      • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
      • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.
  1. SKY-Fi Infinity

  2. Shaping Policy

    General

    Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

    Standard Shaping Policy

    Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).\

  3. Terms & Conditions:

    1. Pricing is quoted in Namibia Dollar.
    2. Package pricing excludes 15% VAT.
    3. No VAT will be charged for residential customers.
    4. The installation will include a CPE, this however remains the property of Paratus.
    5. Pricing is based on the contract periods stipulated in the agreement
    6. Cancellation terms are 90 days before the contract expiry date.
    7. Standard Paratus Acceptable Use Policy applies.
    8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
    9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
    10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
    11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
    12. All other standard Paratus T’s and C’s apply.
    13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
    14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
    15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
    16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.

Fiber (Capped Packages)

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Package pricing excludes 15% VAT.
  3. No VAT will be charged for residential customers.
  4. The installation will include a CPE, this however remains the property of Paratus.
  5. Pricing is based on the contract periods stipulated in the agreement
  6. Cancellation terms are 90 days before the contract expiry date.
  7. Standard Paratus Acceptable Use Policy applies.
  8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
  10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
  11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
  12. All other standard Paratus T’s and C’s apply.
  13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
  14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
  15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
  16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.

 

Data Bundles

Terms & Conditions:

  1. Top-Up data bundles are valid for 30 days after the purchase date.
  2. Customers may purchase more than one data bundle during any period.
  3. All data bundle prices include 15% VAT.
  4. No VAT is charged for residential customers.
  5. Pricing is quoted in Namibia Dollar.
  6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
  7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
  8. Customers may purchase data bundles by:
    • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
    • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.

Fair Usage Policy (FUP)

Paratus reserves the right to apply network traffic engineering policies on any designated service to ensure fair and high-quality access for all our customers. The fair usage policy is dynamic and certain traffic types will be throttled during specified peak traffic times. Further, customers that reach the fair usage levels allocated to their product will also be throttled. What does throttle mean? Throttled data transfer, also known as data transfer throttling or lean data transfer, is the deliberate regulation of the data transfer rate in a communications system. Data transfer throttling can be used in any scenario where it is necessary or desirable to limit the amount of data that can be sent or received per unit time. Each product has allocated FUP threshold parameters.

Fair Usage Policy (FUP)

Paratus reserves the right to apply network traffic engineering policies on any designated service to ensure fair and high-quality access for all our customers. The fair usage policy is dynamic and certain traffic types will be throttled during specified peak traffic times. Further, customers that reach the fair usage levels allocated to their product will also be throttled. What does throttle mean? Throttled data transfer, also known as data transfer throttling or lean data transfer, is the deliberate regulation of the data transfer rate in a communications system. Data transfer throttling can be used in any scenario where it is necessary or desirable to limit the amount of data that can be sent or received per unit time. Each product has allocated FUP threshold parameters.

Fiber

Shaping Policy

General

Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

Standard Shaping Policy

Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Package pricing excludes 15% VAT.
  3. No VAT will be charged for residential customers.
  4. The installation will include a CPE, this however remains the property of Paratus.
  5. Pricing is based on the contract periods stipulated in the agreement
  6. Cancellation terms are 90 days before the contract expiry date.
  7. Standard Paratus Acceptable Use Policy applies.
  8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
  10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
  11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
  12. All other standard Paratus T’s and C’s apply.
  13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
  14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
  15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
  16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.

 

Data Bundles

Terms & Conditions:

  1. Top-Up data bundles are valid for 30 days after the purchase date.
  2. Customers may purchase more than one data bundle during any period.
  3. All data bundle prices include 15% VAT.
  4. No VAT is charged for residential customers.
  5. Pricing is quoted in Namibia Dollar.
  6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
  7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
  8. Customers may purchase data bundles by:
    • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
    • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.

Fiber-Infinity

Shaping Policy

General

Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

Standard Shaping Policy

Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).

 

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Package pricing excludes 15% VAT.
  3. No VAT will be charged for residential customers.
  4. The installation will include a CPE, this however remains the property of Paratus.
  5. Pricing is based on the contract periods stipulated in the agreement
  6. Cancellation terms are 90 days before the contract expiry date.
  7. Standard Paratus Acceptable Use Policy applies.
  8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
  10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
  11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
  12. All other standard Paratus T’s and C’s apply.
  13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
  14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
  15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
  16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.
  17. Services are only available where Paratus has network coverage.
  18. This package is subject to a 24-month contractual period.
  19. Uncapped and subject to our Standard Shaping Policy between 08:00 and 18:00.

Satellite (VSAT)

Terms & Conditions:

  1. Prices are quoted in Namibia Dollars.
  2. Pricing is based on a 12-month contract and excludes 15% VAT.
  3. No VAT is added for residential customers.
  4. The cost of accommodation is excluded from the pricing.
  5. Pricing includes wall mount kit. Additional work and material will be charged separately.
  6. In the event that the customer purchases the equipment, the customer will only be billed for the bandwidth and maintenance.
  7. The customer owns the equipment, and all repairs and maintenance will be charged for including travel charges if required.
  8. Pricing is based on the contract periods stipulated in the agreement.
  9. Standard Paratus Acceptable Use Policy applies.
  10. Customers are not restricted as to what they use their data for, unless specified, as long as the customer does not engage in any unlawful activity, which includes any explicit or offensive content. The customer indemnifies Paratus against any claims, loss (direct or indirect, consequential or otherwise).
  11. Some applications transfer data in the background even if the customer is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications installed and used by the customer, and as such will not be held liable for high data usage claimed by the customer as being irregular.
  12. Paratus can warn, limit or disconnect any customer who is reasonably deemed to be abusing their data services.
  13. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the customer and the customers will be notified 14 days before the change via our website, billboards, social media, or direct email whichever media channel is deemed to be most efficient before 14 days.
  14. Shaping will be done on the VSAT services. In addition to the above, all bulk transfer protocol traffic (i.e. Bandwidth Intensive Downloads and Updates) and peer-to-peer protocol traffic (i.e. Bit Torrents) will be throttled on weekdays during working hours (08h00 till 18h00).
  15. The services may be affected by bad weather (i.e. thunderstorms).
  16. All Paratus standard T’s and C’s apply.

Cloud

Terms & Conditions:

  1. Cloud Services are available on a rental basis and no ownership is transferred from Paratus to the customer of any hardware or software component.
  2. Where technical support is required by the customer from Paratus, and any technical operation performed by Paratus is not included with the Service offering as specified under the Service Agreement, then technical support costs will be charged additionally at an hourly rate.
  3. All support requests by the customer must be given in writing in the form of email to Paratus, sent to the email address as provided by Paratus.
  4. Paratus will monitor only the Dependent Infrastructure, 7 days a week, 24 hours a day, and act upon any degradation of Services to ensure Service Availability guarantees.
  5. Technical support and maintenance of all dependent infrastructure as well as configuration of any function related to a specific service is included with the Service offering.
  6. Technical support and maintenance of any fault related to misconfiguration or tampering by the customer is excluded from the Service offering.
  7. Paratus guarantees 99.9% Service Availability, per calendar month, subject to Service disruption time caused by any of the following being excluded from the calculation of Service Availability:
  • In case of simultaneous failure of primary and backup power, within the same datacentre where the service is hosted.
  • Scheduled maintenance, of which prior notification was sent to the customer and no objection was received from the customer.
  • Actions performed by the customer.

Mobile-LTE

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Pricing for Post-Paid packages excludes 15% VAT.
  3. Pricing for the Pre-Paid offers includes 15% VAT.
  4. Roaming is not available on alternative networks.
  5. Standard Paratus Acceptable Use Policy applies.
  6. Customers are not restricted as to what they use their data for, unless specified, as long as the customer does not engage in any unlawful activity, which includes any explicit or offensive content. The customer indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  7. Some applications transfer data in the background even if the customer is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the customer hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the customer, and as such will not be held liable for high data usage claimed by the customer as being irregular.
  8. Paratus can warn, limit or disconnect any customer who is reasonably deemed to be abusing their data services.
  9. Paratus can change the prices of any services, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the customer and the customers will be notified 14 days before the change via our website, billboards, social media, or direct email whichever media channel is deemed to be most efficient before 14 days.
  10. All other standard Paratus T’s and C’s apply.

 

Data Bundles

Terms & Conditions:

  1. Top-Up data bundles are valid for 30 days after the purchase date.
  2. Customers may purchase more than one data bundle during any period.
  3. All data bundle prices include 15% VAT.
  4. No VAT is charged for residential customers.
  5. Pricing is quoted in Namibia Dollar.
  6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
  7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
  8. Customers may purchase data bundles by:
    • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
    • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.

Cloud

Terms & Conditions:

  1. Cloud Services are available on a rental basis and no ownership is transferred from Paratus to the customer of any hardware or software component
  2. Where technical support is required by the customer from Paratus, and any technical operation performed by Paratus is not included with the Service offering as specified under the Service Agreement, then technical support costs will be charged additionally at an hourly rate.
  3. All support requests by the customer must be given in writing in the form of email to Paratus, sent to the email address as provided by Paratus.
  4. Paratus will monitor only the Dependent Infrastructure, 7 days a week, 24 hours a day, and act upon any degradation of Services to ensure Service Availability guarantees.
  5. Technical support and maintenance of all dependent infrastructure as well as configuration of any function related to a specific service is included with the Service offering.
  6. Technical support and maintenance of any fault related to misconfiguration or tampering by the customer is excluded from the Service offering.
  7. Paratus guarantees 99.9% Service Availability, per calendar month, subject to Service disruption time caused by any of the following being excluded from the calculation of Service Availability:
  1. Pre-Paid Fiber

  2. Terms & Conditions:

    1. Prices are quoted In Namibia Dollars (N$).
    2. Data is valid for 30 days only. The Use It or Lose It policy will apply.
    3. The Pre-Paid Fiber will only be applicable to residential customers.
    4. N$5,000 installation fee (including VAT).
    5. Timeline: 6 – 8 weeks to installation.