12 October 2021: As part of its strategy of putting its customers first, Paratus Namibia today launches its new map coverage function to make it easy and quick for customers to locate, choose and sign up for services and products. A first for Namibia, the new function on the Paratus website allows customers to simply drop a pin on their location on the coverage map, or type in their address, to see which services are available to them. Then, using a series of easy filters (for example: price, speed, and contract period), they can easily select the service they want and sign up online in real time. This reduces delays drastically and relieves pressure on the customer in their decision-making process, while always giving them the option of having human interaction if needed.
The coverage function was added to the website as part of the Paratus strategy to build and enhance their customer experience and by putting the customer at the center of everything the company does. Using digital innovation, Paratus is making it easier for customers to access and use its services.
Paratus Namibia MD, Andrew Hall explains: “The map coverage function allows customers to complete their choice and sign up for Paratus services in one go and within seconds – a process which, in the past, could take up to two days.
“We have been able to introduce this feature not only due to innovation in digital technology but also, importantly, because Namibians are now very much more confident in making online transactions, particularly due to all the Covid restrictions. This is the first of many customer-centric ‘applications’ that we are introducing to enhance our customer experience – we’re thinking big on their behalf to help them engage with us with speed and ease.”
The new coverage function also makes the Paratus sales process paperless, it uses Google maps in the background and has been fully integrated with the Paratus GIS and management systems. It will be automatically updated to add, for example, new products and services available – eg when Paratus fiber services are extended to new areas. Andrew Hall adds: “This means that we can also manage expectations while giving our customers all the relevant information they want for their connectivity needs and pocket. Using highly sophisticated software, this takes customer service and instant sales to a new level and makes it easy for our customers to make informed choices.”
About Paratus Namibia
Based in Windhoek, Paratus Namibia is part of the Paratus Group, which is the largest privately-owned pan-African network operator. Paratus offers the private and corporate sectors various access technologies such as fiber, microwave, V-SAT, as well as fixed and mobile LTE. These are all provided on a stable, reliable, and unlimited network that is scalable and provides redundancy, disaster recovery, and route diversity to ensure maximum uptime. Paratus Namibia also hosts its own Earth station, linked to the fiber backbone, allowing capacity to be distributed countrywide.
In delivering Africa’s quality network, Paratus Namibia thinks big and believes passionately in the potential of Africa. The company is investing in infrastructure and in delivering unlimited reliable and affordable connectivity which, in turn, will help unlock Africa’s potential.
Paratus is Africa’s quality network. With an eye on the future, the group is investing in infrastructure and establishing itself as a key player in delivering integrated network services across Africa. Paratus is managed by a passionate and professional operational team in six African countries – Angola, Botswana, Mozambique, Namibia, South Africa, and Zambia – and the business’s extended network provides a satellite connectivity-focused service in 28 African countries to a magnitude of customer satellite connections across Africa. This connects African businesses across the continent and delivers end-to-end service excellence. The group’s footprint extends beyond Africa to international (points of presence) PoPs in Europe and the US.
Born and bred in Africa, Paratus is thinking big as it grows its footprint to deliver Africa’s quality network. By understanding the unique opportunities that Africa offers businesses and individuals to break boundaries and to connect without limits, Paratus is committed to raising the bar for providing quality connectivity in Africa.