Support

When logging a fault via email, please provide the following information.

1. Your company name and site location
2. A brief description of the issue in the subject line. 
3. The date and time the issue commenced, a concise description of the fault, and the name and contact number of the onsite contact person in the email body,
4. To ensure accurate tracking and prompt resolution, each fault must be submitted in a separate email with a unique subject line. Emails submitted with duplicate subject lines may be rejected by our ticketing system. If the issue is not resolved within the expected timeframe, it may be escalated in accordance with the escalation matrix below.

Should a service issue not be addressed to your satisfaction or timeously, the issue can be escalated as per below escalation matrix.