Policies

Our Privacy Policy

Introduction: To use our Services you must provide us with certain personal information. This privacy policy (the “Privacy Policy”) sets out the information disclosed to us and how we will use it.

Personal information: We gather the following information about you: (i) Information you give us when you make an online submission, complete an online form and otherwise use the Platform, including your names, address, contact number, email address, location, mobile network provider, frequency of use of the Platform, and related personal information (ii) messages that are sent via the Platform; (iii) information obtained via Cookies; (iv) use of third-party payment services; (v) information obtained via the Platform, email, telephone call or other communications with you, including customer support communications; (vi) usage of the Services; and (vii) other information related to your use of the Platform and our Services.

Purpose: We use the information you provide us to:

provide the Services to you, which includes providing your personal information to Third-Party Providers to provide you quotes for their products/services;
facilitate quotes, comparisons, and transactions between you and Third-Party Providers;
communicate with you and provide you support services;
commercial messaging;
provide administrative services and customer service-related purposes;
send marketing and promotional content to you directly or via Third-Party Providers;
promote the Services;
improve, customise and optimise the Services and the Platform;
enable us to conduct internal research and statistical analysis;
monitor your use of the Platform to ensure compliance with the Terms;
administer any customer loyalty benefits from time to time; and
improve our understanding of the marketplace and how you use our Platform and Services.

Storage: We store your personal information securely on servers located in Namibia. We may also store your personal information in the United Kingdom.
Consent: You hereby consent to our use and storage of your personal information for the purposes indicated above, including the cross-border transfer of your personal information.
Disclosure: We may disclose your personal information in the following circumstances –

As provided for in these Terms;
Where we have your explicit permission;
As required in relation to court orders, subpoenas, or legal process, or enforceable governmental requests, or to establish or defend against legal claims, or exercise our legal rights;
Where we believe it is necessary to access, use, preserve or disclose such information to detect, investigate, prevent, or address illegal activities, fraud, security or technical issues, or potential threats to the safety of any person, or violations of the Terms, or to protect rights, property, or safety of Paratus, the Platform or other users as required or permitted by law.
We may provide information to our related companies or other trusted businesses or persons who work on behalf or with Paratus including our professional advisors, such as our lawyers or auditors. Where information is disclosed to our related companies, those related companies will use the information in compliance with our Privacy Policy.
Paratus will take reasonable steps to ensure that its contracts with third parties include requirements for those third parties to manage information in accordance with similar provisions to this Policy.

‍We may also disclose aggregate, anonymous log file and usage information in reports to interested third parties to assist those parties in understanding the usage patterns and performance results of certain advertisements, content, services, promotions, or features, or to provide you with a better user experience. For example, we may provide aggregate-level reports to an advertising partner to show delivery and performance statistics of a specific advertising campaign. Such information will be de-identified.

Security: We strive to ensure the security of the personal information you provide to us by taking reasonable measures to prevent the destruction, unlawful access and loss of personal information. Any compromise of data integrity or confidentiality will be reported to you via the Platform, email or SMS.
Your rights: You have the right to access, rectify, and erase your information, as well as the right to restrict and object to certain processing of your information. This includes the right to object to our processing of your information for direct marketing. You may exercise these rights by sending us an email at info@paratus.africa. Please note that without certain information we are unable to offer you the Services and may thus terminate these Terms and your use of the Services in such an event and you will have no claim against us.