Paratus Telecommunications currently has a position available for an Application Support Agent to join our Business Support Systems department in Windhoek.
Roles and responsibilities:
The successful candidate will provide end-user support and training and will identify knowledge gaps. They will recommend system improvements based on user feedback and assist with product configuration maintenance. The role also includes User Acceptance Testing, covering test case writing and defect tracking, and sanity testing during upgrades and releases. The candidate will assist with new functionality rollouts, maintain support documentation, and coordinate issues between users and vendors or developers.
The minimum requirements for the position are as follows:
- Excellent written and verbal communication skills
- Ability to train and support users effectively
- Ability to learn quickly in a fast-paced, agile environment
- Understanding of telecommunications products and services
- Minimum of 3 years’ experience in a similar environment
- Knowledge of ERP and business systems
- Valid driver’s license
- Police clearance
If you meet the above requirements and if you are a vibrant, energetic person, who likes challenges, who has a passion for the communications environment, and who wants to work for the leading communications and network company in Namibia, submit your Cover Letter, Curriculum Vitae and supporting documents to:
recruit.na@paratus.africa
Closing date for applications: 08 August 2026
Only shortlisted candidates will be contacted.