Paratus Telecommunications currently has 2 X vacancies for Call Centre Agents based in Windhoek.
The successful candidates will provide technical customer support, troubleshoot connectivity faults, manage service enquiries and ensure timely resolution through accurate ticket logging, follow-up and escalation.
The minimum requirements for the position are as follows:
- Friendly and helpful attitude.
- Sound knowledge of networking, internet connectivity and basic technical troubleshooting.
- Experience in technical support, telecommunications or a call centre will be an advantage.
- Knowledge of Cerillion or a similar ticketing system will be an advantage.
- A degree in Cybersecurity, Information Technology or Computer Science will be an advantage.
- Working under pressure in a high paced environment.
- Good problem solving skills; ability to visualize a problem or situation, and to offer a solution.
- Willing to work shifts, including nights, weekends and public holidays.
- Excellent language proficiency, multi-lingual will be an advantage.
- Valid Driver’s license.
- Police Clearance.
If you meet the above requirements and if you are a vibrant, energetic person, who likes challenges, who has a passion for the communications environment, and who wants to work for the leading communications and network company in Namibia, submit your Cover Letter, Curriculum Vitae and supporting documents to: recruit.na@paratus.africa
People with disabilities are encouraged to apply.
Only shortlisted candidates will be contacted.
Closing date for submissions 21 October 2026.