Keep your business connected with reliable, efficient, and scalable solutions designed to help SMEs grow and succeed.
Power your business with fast, reliable broadband and Starlink services that keep your team connected and productive — anytime, anywhere.
Our solutions are designed to scale with your business, ensuring uninterrupted operations and smooth communication. Experience the difference of connectivity built for growth.
Whether you are relocating, moving, need to temporarily suspend your service or would like to cancel your service, please contact our commercial team for support.
Quick guide to help you make payments and keep you connected.
Should you experience any technical difficulties, please contact our 24/7 Support Team. When logging a support request via email or WhatsApp, please ensure to include your contract number, your name, your phone number and your physical address.
For quick updates and general information, you can also opt in to join our customer WhatsApp group, just ask your local representative to add you
Your service is PREPAID
You are invoiced and pay monthly in advance for the service you are about to use.
Invoices are sent on the 1st of each month, and payment must be made by the 7th to keep your service active.
Your first invoice will include a pro-rated amount
Your first invoice will include the pro-rated amount from the date your service was installed and activated plus the full monthly subscription for the upcoming prepaid month.
Review your Terms & Conditions
Your service contract includes our standard Terms & Conditions, please make sure to read them.
If anything is unclear, our Customer Experience Team is available to assist:
Mail: cx.zm@paratus.africa
Phone: +260 964 755 498
When will you receive it?
Your invoice will be sent on the 1st working day of each month.
What will it include?
Preferred payment method
We recommend using Direct Pay Online (DPO) for fast and secure payments using Mobile Money or debit/credit cards. Your invoice will always include a DPO link for easy payment.
Always use the correct reference
Use the invoice number as your payment reference. Please do not use your name or anything else.
Why this matters
Correct references ensure your payment can be allocated accurately and help prevent unintended service interruptions. Help us help you.
What to do if your service is suspended If payment is made after suspension, it may take time for your payment to reflect on our bank account. Using the correct reference helps not to get suspended.
For billing or payment queries, please contact our Accounts Team:
Mail: accounts.zm@paratus.africa
Phone:
+260 962 702129
+260 962 420272
+260 965 556406
Should you experience any technical difficulties, please contact our 24/7 Support Team. When logging a support request via email or WhatsApp, please ensure to include your contract number, your name, your phone number and your physical address.
Mail: support.zm@paratus.africa
Phone: +260 211 446 430
Phone: +260 965 556489
Frequently asked questions:
Thank you for contacting us,
we’ll be in touch very soon.
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