Most businesses rely on phone calls every day, from customers calling reception, to staff transferring...
Botswana
Paratus is Botswana’s leading managed voice provider, delivering reliable and scalable solutions for businesses of all sizes. From SMEs to multi-national corporates with multiple branches, we offer secure, cost-effective voice services designed to keep your business connected and responsive. Our turnkey PBX solutions provide a private telephone network that connects employees, departments and locations under one unified system. By consolidating voice services, a PBX reduces costs while enabling efficient internal and external call routing. We support your PBX environment with enabling technologies such as SIP Trunking and VoIP, allowing you to connect your phone system to the internet, scale easily across locations and reduce call costs while maintaining excellent voice quality.
Smart Call Management
Direct calls to the right team.
Guide customers with automated options.
Notify callers of office hours and voicemail.
Queue calls, report on agents and play music on hold.
Choose the cheapest path for outbound calls.
Integrates with existing analogue or PSTN systems.
Control voice services across multiple sites.
Competitive call rates, for local and international
Receive office calls on your mobile device,
wherever you are in the world
Full admin & local routing
Signalling & Media routed via secure SBCs
Per Seat & Channel scaling options
Expert support team for system admin
Service level agreements
Eliminate on-premise appliances and legacy copper lines
Suitable for:
Suitable for:
Suitable for:
Reduce national and international call costs with intelligent routing built on advanced SIP technology. With direct routing to mobile networks, businesses can realise savings of up to 30% on outbound calls.
We offer a variety of call center platforms that are cloud based, enabling seamless in office or work from home access by agents, call recording with customizable retention policies, historical reporting as well as real time dashboards, allowing customers full visibility and control over the user call journey, 3rd party system integrations, and overall customer SLA metrics.
We design and deploy tailored voice environments to meet unique business requirements. Speak to our team for a tailored solution.
VoIP (Voice over IP) enables voice calls over the internet instead of traditional phone lines. SIP (Session Initiation Protocol) is the technology that establishes and manages those calls. Together, they allow your business to route calls efficiently, reduce costs and scale easily across multiple sites.
Our solutions scale to support businesses of all sizes, from a single office to multiple branches, connecting all users on one integrated voice network.
If you prefer everything hosted off-site with the flexibility to scale quickly as your business grows, a Cloud PBX is ideal. If you want the system physically installed at your premises for direct oversight, an On-Premise PBX may suit you better. We’ll guide you through the options and recommend what makes the most sense for your operations and growth plans.
Yes. If you already have a phone system in place, we can enhance it where possible. This may include reducing call costs, adding direct numbers for staff, enabling call recording, improving call routing or moving parts of your system to the cloud. Please request a survey from our team to determine the most suitable solution.
Features include intelligent call routing, voicemail to email, video conferencing, call forwarding and more, tailored to your operational requirements.
Yes. Your team can make and receive business calls on their laptops or mobile phones using secure apps, ensuring they remain reachable whether they are in the office, at home or on the move.
We offer 24/7 support with proactive monitoring to keep your voice services running smoothly.
