7-Point Retail POS Downtime Mitigation Checklist

1. Dual-path-connectivity

Dual-path connectivity – business fiber with managed VSAT or LEO auto-fail-over

2. UPS + generator-sizing

UPS + generator sizing – keep routers, ONTs and satellite gear powered 90 min

3. Router-fail-over rules

Router fail-over rules – ensure traffic flips back to fiber once service restores

4. Payment-terminal-caching

Payment-terminal caching – enable offline card tokenisation up to R500

5. Real-time-monitoring

Real-time monitoring – alerts for packet loss > 2 % or latency > 200 ms

6. Staff-playbook

Staff playbook – one-page SOP for manual slips, customer comms, reboot order

7. Quarterly-fire-drill

Quarterly fire-drill – simulate a 10-minute blackout during lunch rush to confirm all above

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