Paratus Namibia is the leading supplier of connectivity, voice, Internet, cloud and satellite services in the region. We invest heavily in infrastructure, making double sure that your business is always connected. We own and manage an extensive diverse routing system that delivers a quality, reliable connection to your door. What’s more, our LAN services team can provide you with state-of-the-art certified workmanship and industry leading hardware to ensure your enterprise has the best foundation.
As Africa’s leading integrator of technology, enabler of enterprise, and key partner in delivering next generation converged telecommunications services, we are uniquely positioned to ensure that your business enjoys unparalleled service, quality and reliability.
Paratus group Botswana services

National and International Networks

The complete range of solutions no matter what your connectivity needs.

Paratus Namibia has built a resilient and fault tolerant network that incorporates multiple technologies and trusted equipment vendors. We offer the complete range of connectivity solutions for your enterprise. From MPLS which offers a cost-effective, fully managed end-to-end service, to SD-WAN with its rapid deployment and choice of last-mile technologies, to Fiber and Wi-Fi with single or multiple access points for all your branches.

Multiprotocol Label Switching (MPLS)

Paratus BW
Paratus BW

Establish secure, private, reliable VPN connectivity via Paratus’ global MPLS network rooted in Africa. With Service Level Agreements (SLA) and our 24/7 Network Operations Centre (NOC) support, we ensure the best possible WAN performance and uptime for your business.

MPLS benefits include:

  • Cost-effective
  • Fully managed end-to-end service
  • Provides SLAs
  • 24/7 NOC and in-country support

Software Defined Wide Area Network (SD-WAN)

Paratus BW

Establish a secure VPN via affordable conventional broadband last-mile circuits, without sacrificing the QoS, traffic, and Management & Performance visibility you’ve grown accustomed to with MPLS. The Paratus SD-WAN platform, hosted on our own dedicated in-country infrastructure, provides you with a versatile, no-fuss, end-to-end managed solution to get your business connected. Hybrid MPLS solutions are also available

SD-WAN offers:

  • Flexible choice of last-mile technologies (including fiber, fixed wireless and Mobile-LTE)
  • Rapid deployment
  • Fully managed end-to-end service
  • Enhanced traffic, performance and management visibility through Management Portal

In partnership with Velocloud.

For more information please contact our Sales Team at: sales.na@paratus.africa

Data Center Solutions

Effectively manage and secure your most valuable asset.

Brought to you by Paratus Namibia, Armada Data Center is a Tier 3 (by design) Data Center facility just outside Windhoek, that offers superior efficiency, security and reliability in data storage solutions to Local and International businesses, carriers, operators and other service providers.

Why choose Armada Data Center?

Guaranteed
Availability

Tier 3 by design means 99.8% uptime.

Superior
Connectivity

3 diverse routes for virtually no interruption.

Convenient
Location

Located outside of Windhoek to serve as the ideal DR location and away from a busy metro environment. Two separate roads ensure you have access from different routes at all times.

Business
Facilities

For business continuity, video conferencing and boardroom equipment are available as well as a fail-over facility.

Power
Capability

Each DC has its own set of two independent 600kVA UPS’s, with true A and B feed to each cabinet with intelligent PDUs delivering peace of mind. The entire campus is backed up by generators to deliver up to 2MVA or 2,000kVA of power. Our LV plant ensures a healthy contribution of green power during daylight hours, offering further resilience.

Cooling
Capability

We have chosen an industry leading DX cooling vendor to ensure N+1 cooling resilience across our DCs. Filtered air and facility wide positive pressure ensure dust does not obstruct operations.

Trusted
Security

24-hour security, access control, general premises monitored CCTV and in-row surveillance for customers. EMS environmental monitoring systems include VESDA and optical smoke detection, with Novec fire suppression, water detection, humidity and temperature sensors throughout all, closely monitored by DCIM.

Green is
Cleaner

Carefully selected products and technologies such as PV, ozone-friendly cooling gas and fire suppression gas, specialised insulation, considered architecture ensure we put the environment first.

 

Tier III by design means:

  • 8 % uptime
  • N+1 fault tolerance
  • Routine maintenance without hiccups
    in operations
  • 72 hours of protection from power outages

For more detailed information regarding our services please visit https://armada.paratus.africa/

Downloadable brochure
Paratus BW

InternetParatus BW icon

Bullet-fast, reliable Internet that

connects your enterprise to success.

When it comes to doing business, whether locally or globally, a reliable, high-speed Internet service is a non-negotiable. You have it with Paratus. Paratus offers an unparalleled Internet quality, with lower latencies and direct peering with the largest Internet providers internationally. No third parties. No single provider dependency. Which means we are able to offer unsurpassed uptimes with multiple international routes connecting you to the Internet.

Video Conferencing Paratus BW icon

Save travel costs and change the way you experience online meetings with Paratus Video Conferencing. Hosted by our trusted Polycom and Starleaf brands.  You’ll enjoy professional video conferencing that’s fast, reliable and seamlessly operated. Because when it comes to maintaining business continuity, nothing beats face-to-face communication.

Cloud Services

Cloud solutions that scale with your business – reducing risk and cost.Paratus BW

Paratus BW

Hosted Services

Keep your business documents and communication secure and readily available with state-of-the-art cloud solutions. Paratus Namibia Hosted Services provide, amongst other things, public, private and hybrid cloud solutions with guaranteed availability based on robust data centers and connectivity infrastructure. We remove big upfront costs and allow technology costs to scale as you grow, saving you money and eliminating financial risks.

Remove the complexity and risk of on-premise infrastructure. With flexibility unmatched in the market, our cloud solutions offer an effective solution tailored to your business requirements.

Terms and conditions

Hosted Firewall (VDOM) & Fortinet® Advanced Reporting

Protect your business’ important communications with advanced firewall technology. Use our high-end, clustered FortiGate® solution for a virtual firewall with full management and expert advice or manage it on your own. Full reporting is available through FortiAnalyser®.

Veeam® BaaS (Backup-as-a-Service) or DRaaS (Disaster Recovery-as-a-Service)

Have a virtual environment? Use Veeam® to extend your backup infrastructure to the cloud. No need for local in-house cloud expertise or the capital to invest in your own redundant architecture. Veeam® Cloud Connect Backup makes it easy to securely extend your backup infrastructure to our cloud with a few simple clicks.

Virtual Machines (Virtual

Private Servers)

Host your servers in our virtual environment and get the storage, security and convenience you need. Choose from several standard virtual machine configurations and your choice of storage capacity. Built on enterprise grade Dell™ Compute and Dell™ EMC Storage with a complete disaster recovery service available, using enterprise Veeam® Software on top of the existing robust MPLS/IP Backbone. Cloud services can be tailored into a customers’ established MPLS Network or designed from the ground up with our full connectivity options.

SaaS (Storage- as-a-Service)

Need offsite storage for various reasons or as a repository? We’ll give you secure, convenient storage – no matter how much you need.

DNS Domain Hosting

Paratus can provide Domain registration and hosting under the Namibia TLD. It’s quick, easy, affordable.

Email Hosting

 

Paratus BW image

Web Hosting

The Paratus Namibia web hosting service is built on the tried and tested cPanel & WHM platform, an immensely popular, trustworthy and reliable webhosting control panel.

cPanel is user friendly, responsive and well structured, allowing you to perform basic, as well as complex tasks through the simple web GUI, e.g file management, database creation, statistics reporting and many more. It is compatible with all major web browsers and installation of additional website software, is also easy using our intuitive admin GUI.

Hosted Rackspace

Host your device with us in our Data Centre. Reduce your bandwidth requirements as well as risk with on-premise hosting that does away with the significant CAPEX required to ensure a low-risk environment. All hosted devices are connected to enterprise-class networking access switches. We also offer Terminal access via KVM over IP so that you don’t need physical access.

083 Voice Solutions and PBX

Reliable communications options that combine high quality with affordability.

Paratus is Namibia’s leading managed voice provider with various solutions to cater for any voice requirements you may have. Whether it’s PABX, mobile LCR or custom solutions, we offer the full range of services to ensure you never miss a call. Backed by world-leading service and support, you can trust us for reliable, affordable voice solutions.

PBX and Call Centre
Mobile LCR (Least Cost Routing)
National and international LCR (Least Cost Routing) DID (Direct Inward Dialling)
Custom solutions

Paratus is Namibia’s leading managed voice provider with various solutions to cater for any voice requirements you may have. Whether it’s PABX, mobile LCR or custom solutions, we offer the full range of services to ensure you never miss a call. Backed by world-leading service and support, you can trust us for reliable, affordable voice solutions.

PBX and Call Centre

As an award-winning partner to some of the best known PBX brands in the business, Paratus can offer you unmatched turnkey PBX solutions from SMME to Multi-National Corporates with multiple branches. Be it physical on-site PBX or a soft PBX in a virtual environment, or a SIP trunk for your national and international voice routing, we can do it.

Paratus has customised call centre solutions that are used by various national enterprises in Namibia.

Mobile LCR

We have significant savings for your business with our Least Cost Routing services. Allow Paratus to route your calls for you as we will ensure you receive the lowest price per destination. Customers can realise savings of up to 30% of their voice call costs. More than 80% of outbound business calls are to mobile numbers. Paratus offers Namibia’s only Fiber LCR NNI which means we no longer deploy archaic sim-card MUX boxes that are prone to failure and lack scalability. Our services are built on the latest SIP technology allowing us to route mobile calls directly to the mobile service providers.

Benefits include instant scalability, proactive management, call, reporting, higher uptimes as well as inbound calling.

National and International LCR

Paratus’ national and international LCR offers you savings on most destinations. Paratus will provide a SIP trunk to your PBX. All mobile and international calls can be routed to Paratus and we will provide the Least Cost Routing (LCR). All calls to international destinations or mobile operators can provide you with a saving per minute.

Direct Inward Dialing

(DID)

Paratus can provide you with Direct Inward Dialling (DID) services. This allows you to have various numbers in the organisation that can be reached directly from outside, bypassing the call centre. This is particularly useful for sales agents or collections particularly when the call has been routed via the mobile networks. This functionality allows a customer to call back when missing a call.

Mobile Direct Inward Dialing (DID) numbers provided as part of the Mobile LCR service, are unique and can be advertised just like any other numbers. Customers prefer calling a mobile number due to the cost savings and has the added benefit of being a national number.

Custom

solutions

Have a unique requirement? Paratus have deployed various customised voice solutions. Paratus can host your BTC numbers removing all complexity on site.
Connect to us via IP using SIP to keep your voice channels scalable and easy to manage. Paratus will take care of all your voice routing, providing you with savings on your national and international calls. Providing superior voice quality and a reliable connection.

Satellite (VSAT)

World-leading connectivity – anywhere you need it.

Paratus BW

Satellite (VSAT)

Wherever your business is, that’s where we are too. Paratus Namibia offers sophisticated VSAT solutions for all regions in Namibia and Sub-Saharan Africa. Whether it’s a lodge, guest farm or mine, we’ll connect you to the Internet, and the world with VSAT technology. Use this in a pay-as-you-go mode, pool bandwidth for multiple sites, or cap your consumption – we can tailor it to your needs.

Once thought to become obsolete, satellite is now playing a vital role in Africa’s connectivity landscape. It offers reach, mobility, rapid deployment, reliability and scalability. It’s the high-speed, affordable, no-hassle broadband solution you need for your business.

Uncapped Omajova Packages

Paratus VSAT provides reliable and consistent connectivity for your
business or home, wherever you are. Unlimit your connection anywhere!

Supply of telecommunications services to residential accounts (i.e. a natural person) are zero-rated supplies.

Bronze

N$1,235

Per month

excl. VAT

Upload up to 256 Kbps
Download up to 1024 Kbps

Silver

N$2,320

Per month

excl. VAT

Upload up to 512 Kbps
Download up to 2048 Kbps

Namibia

N$2,990

Per month

excl. VAT

Upload up to 512 Kbps
Download up to 3072 Kbps

Africa

N$3,745

Per month

excl. VAT

Upload up to 512 Kbps
Download up to 4096 Kbps

Gold

N$8,600

Per month

excl. VAT

Upload up to 1024 Kbps
Download up to 10240 Kbps

Platinum

N$10,620

Per month

excl. VAT

Upload up to 1024 Kbps
Download up to 15360 Kbps

Omajova P-A-Y-G

Omajova
P-A-Y-G

N$125

Per GB

excl. VAT

Upload up to 1024 Kbps
Download up to 10240 Kbps

Once-off costing (Hardware) options:

Yealink cordless phone – N$1,780

Wireless Access Point – N$2,895

Hardware Option (1.2m dish, X1 Modem, 3W BUC) – N$13,000

Travel (per km cost) – N$6

Installation fee – N$1,500

Router – N$2,200

Our VSAT solution supports speed points for all banking platfroms.

Structured Cabling

A lasting investment that keeps your staff reliably connected.

Paratus BW

Structured Cabling

Paratus has a fully certified team of professionals who ensure that the Paratus values of service and quality are embodied in your customised Structured Cabling solution. Be it for your office or building, our methodical approach, using high-quality equipment and cabling, ensures you have a lasting investment and that your staff are reliably connected. In fact, we are so confident in our work that we offer a 25-year warranty.

Wi-Fi & Analytics

Enjoy connectivity with control. 

Paratus BW icon

Provide your staff or customers with class-leading Wi-Fi with Paratus Wi-Fi solutions. Whether you need a single access point or multiple access points at each of your branches nationwide or internationally, we can give you central control with excellent coverage and unrestricted throughput.

Need control? No problem, choose from a range of options to restrict users to time or consumption or both, or use various other methods. Create landing pages that can be adjusted for different scenarios and add analytics to the solution to have a complete view of your customer base or potential customer base. Analyse trends such as number of visits and where there are higher concentrations of customers. The possibilities are endless.

Portable devices

Paratus BW

Unlock Ka-ching with

Make payments easy and
unlimit your business.

Unlimit your business revenue with Katiti.

Grow your business with new revenue streams through this easy-to-use portable device.
For a low, once-off fee you can earn monthly commission by reselling electricity, water,
DStv subscriptions, and recharge vouchers.

Get your device today.
For only N$3,699 incl. VAT (once-off)

Visit us

Paratus Namibia Head Office
104 -106 Nickel Street, Prosperita

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Fiber (Capped Packages)

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Package pricing excludes 15% VAT.
  3. No VAT will be charged for residential customers.
  4. The installation will include a CPE, this however remains the property of Paratus.
  5. Pricing is based on the contract periods stipulated in the agreement
  6. Cancellation terms are 90 days before the contract expiry date.
  7. Standard Paratus Acceptable Use Policy applies.
  8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
  10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
  11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
  12. All other standard Paratus T’s and C’s apply.
  13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
  14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
  15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
  16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.

 

Data Bundles

Terms & Conditions:

  1. Top-Up data bundles are valid for 30 days after the purchase date.
  2. Customers may purchase more than one data bundle during any period.
  3. All data bundle prices include 15% VAT.
  4. No VAT is charged for residential customers.
  5. Pricing is quoted in Namibia Dollar.
  6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
  7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
  8. Customers may purchase data bundles by:
    • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
    • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.

  1. SKY-Fi Infinity

  2. Shaping Policy

    General

    Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

    Standard Shaping Policy

    Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).\

  3. Terms & Conditions:

    1. Pricing is quoted in Namibia Dollar.
    2. Package pricing excludes 15% VAT.
    3. No VAT will be charged for residential customers.
    4. The installation will include a CPE, this however remains the property of Paratus.
    5. Pricing is based on the contract periods stipulated in the agreement
    6. Cancellation terms are 90 days before the contract expiry date.
    7. Standard Paratus Acceptable Use Policy applies.
    8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
    9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
    10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
    11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
    12. All other standard Paratus T’s and C’s apply.
    13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
    14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
    15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
    16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.

  1. SKY-Fi

  2. Shaping Policy

    General

    Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

    Standard Shaping Policy

    Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).

  3. Terms & Conditions:

    1. Pricing is quoted in Namibia Dollar.
    2. Package pricing excludes 15% VAT.
    3. No VAT will be charged for residential customers.
    4. The installation will include a CPE, this however remains the property of Paratus.
    5. Pricing is based on the contract periods stipulated in the agreement
    6. Cancellation terms are 90 days before the contract expiry date.
    7. Standard Paratus Acceptable Use Policy applies.
    8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
    9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
    10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
    11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
    12. All other standard Paratus T’s and C’s apply.
    13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
    14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
    15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
    16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.

  1. Data Bundles

    Terms & Conditions:

    1. Top-Up data bundles are valid for 30 days after the purchase date.
    2. Customers may purchase more than one data bundle during any period.
    3. All data bundle prices include 15% VAT.
    4. No VAT is charged for residential customers.
    5. Pricing is quoted in Namibia Dollar.
    6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
    7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
    8. Customers may purchase data bundles by:
      • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
      • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.

  1. Pre-Paid Fiber

  2. Terms & Conditions:

    1. Prices are quoted In Namibia Dollars (N$).
    2. Data is valid for 30 days only. The Use It or Lose It policy will apply.
    3. The Pre-Paid Fiber will only be applicable to residential customers.
    4. N$5,000 installation fee (including VAT).
    5. Timeline: 6 – 8 weeks to installation.

Cloud

Terms & Conditions:

  1. Cloud Services are available on a rental basis and no ownership is transferred from Paratus to the customer of any hardware or software component
  2. Where technical support is required by the customer from Paratus, and any technical operation performed by Paratus is not included with the Service offering as specified under the Service Agreement, then technical support costs will be charged additionally at an hourly rate.
  3. All support requests by the customer must be given in writing in the form of email to Paratus, sent to the email address as provided by Paratus.
  4. Paratus will monitor only the Dependent Infrastructure, 7 days a week, 24 hours a day, and act upon any degradation of Services to ensure Service Availability guarantees.
  5. Technical support and maintenance of all dependent infrastructure as well as configuration of any function related to a specific service is included with the Service offering.
  6. Technical support and maintenance of any fault related to misconfiguration or tampering by the customer is excluded from the Service offering.
  7. Paratus guarantees 99.9% Service Availability, per calendar month, subject to Service disruption time caused by any of the following being excluded from the calculation of Service Availability:

Mobile-LTE

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Pricing for Post-Paid packages excludes 15% VAT.
  3. Pricing for the Pre-Paid offers includes 15% VAT.
  4. Roaming is not available on alternative networks.
  5. Standard Paratus Acceptable Use Policy applies.
  6. Customers are not restricted as to what they use their data for, unless specified, as long as the customer does not engage in any unlawful activity, which includes any explicit or offensive content. The customer indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  7. Some applications transfer data in the background even if the customer is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the customer hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the customer, and as such will not be held liable for high data usage claimed by the customer as being irregular.
  8. Paratus can warn, limit or disconnect any customer who is reasonably deemed to be abusing their data services.
  9. Paratus can change the prices of any services, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the customer and the customers will be notified 14 days before the change via our website, billboards, social media, or direct email whichever media channel is deemed to be most efficient before 14 days.
  10. All other standard Paratus T’s and C’s apply.

 

Data Bundles

Terms & Conditions:

  1. Top-Up data bundles are valid for 30 days after the purchase date.
  2. Customers may purchase more than one data bundle during any period.
  3. All data bundle prices include 15% VAT.
  4. No VAT is charged for residential customers.
  5. Pricing is quoted in Namibia Dollar.
  6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
  7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
  8. Customers may purchase data bundles by:
    • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
    • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.

Cloud

Terms & Conditions:

  1. Cloud Services are available on a rental basis and no ownership is transferred from Paratus to the customer of any hardware or software component.
  2. Where technical support is required by the customer from Paratus, and any technical operation performed by Paratus is not included with the Service offering as specified under the Service Agreement, then technical support costs will be charged additionally at an hourly rate.
  3. All support requests by the customer must be given in writing in the form of email to Paratus, sent to the email address as provided by Paratus.
  4. Paratus will monitor only the Dependent Infrastructure, 7 days a week, 24 hours a day, and act upon any degradation of Services to ensure Service Availability guarantees.
  5. Technical support and maintenance of all dependent infrastructure as well as configuration of any function related to a specific service is included with the Service offering.
  6. Technical support and maintenance of any fault related to misconfiguration or tampering by the customer is excluded from the Service offering.
  7. Paratus guarantees 99.9% Service Availability, per calendar month, subject to Service disruption time caused by any of the following being excluded from the calculation of Service Availability:
  • In case of simultaneous failure of primary and backup power, within the same datacentre where the service is hosted.
  • Scheduled maintenance, of which prior notification was sent to the customer and no objection was received from the customer.
  • Actions performed by the customer.

Satellite (VSAT)

Terms & Conditions:

  1. Prices are quoted in Namibia Dollars.
  2. Pricing is based on a 12-month contract and excludes 15% VAT.
  3. No VAT is added for residential customers.
  4. The cost of accommodation is excluded from the pricing.
  5. Pricing includes wall mount kit. Additional work and material will be charged separately.
  6. In the event that the customer purchases the equipment, the customer will only be billed for the bandwidth and maintenance.
  7. The customer owns the equipment, and all repairs and maintenance will be charged for including travel charges if required.
  8. Pricing is based on the contract periods stipulated in the agreement.
  9. Standard Paratus Acceptable Use Policy applies.
  10. Customers are not restricted as to what they use their data for, unless specified, as long as the customer does not engage in any unlawful activity, which includes any explicit or offensive content. The customer indemnifies Paratus against any claims, loss (direct or indirect, consequential or otherwise).
  11. Some applications transfer data in the background even if the customer is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications installed and used by the customer, and as such will not be held liable for high data usage claimed by the customer as being irregular.
  12. Paratus can warn, limit or disconnect any customer who is reasonably deemed to be abusing their data services.
  13. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the customer and the customers will be notified 14 days before the change via our website, billboards, social media, or direct email whichever media channel is deemed to be most efficient before 14 days.
  14. Shaping will be done on the VSAT services. In addition to the above, all bulk transfer protocol traffic (i.e. Bandwidth Intensive Downloads and Updates) and peer-to-peer protocol traffic (i.e. Bit Torrents) will be throttled on weekdays during working hours (08h00 till 18h00).
  15. The services may be affected by bad weather (i.e. thunderstorms).
  16. All Paratus standard T’s and C’s apply.

Fiber-Infinity

Shaping Policy

General

Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

Standard Shaping Policy

Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).

 

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Package pricing excludes 15% VAT.
  3. No VAT will be charged for residential customers.
  4. The installation will include a CPE, this however remains the property of Paratus.
  5. Pricing is based on the contract periods stipulated in the agreement
  6. Cancellation terms are 90 days before the contract expiry date.
  7. Standard Paratus Acceptable Use Policy applies.
  8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
  10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
  11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
  12. All other standard Paratus T’s and C’s apply.
  13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
  14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
  15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
  16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.
  17. Services are only available where Paratus has network coverage.
  18. This package is subject to a 24-month contractual period.
  19. Uncapped and subject to our Standard Shaping Policy between 08:00 and 18:00.

Fiber

Shaping Policy

General

Traffic shaping (also known as packet shaping) is a bandwidth management technique that limits the amount of bandwidth that can be consumed by certain types of apps. It is primarily used to ensure a high quality of service for business-related network traffic. Application-based traffic shaping uses fingerprinting tools to identify the app associated with a data packet. Based on this, specific traffic shaping policies are applied.

Standard Shaping Policy

Paratus reserves the right to apply network traffic engineering policies on any designated service to manage fair and high-quality access for all our customers. Standard shaping takes place during business hours from 08h00 to 18h00 weekdays (Mon-Fri) only. Standard shaping only applies to Peer-to-Peer Traffic (torrent downloads) and Software Updates (Windows, IOS and Android).

Terms & Conditions:

  1. Pricing is quoted in Namibia Dollar.
  2. Package pricing excludes 15% VAT.
  3. No VAT will be charged for residential customers.
  4. The installation will include a CPE, this however remains the property of Paratus.
  5. Pricing is based on the contract periods stipulated in the agreement
  6. Cancellation terms are 90 days before the contract expiry date.
  7. Standard Paratus Acceptable Use Policy applies.
  8. Clients are not restricted as to what they use their data for, unless specified, as long as the client does not engage in any unlawful activity, which includes any explicit or offensive content. The client indemnifies Paratus against any claims, loss (direct and indirect, consequential or otherwise).
  9. Some applications transfer data in the background even if the client is not actively sending or receiving data, such as software updates, streaming services, mapping and location-based application services. This may result in higher data usage due to active background applications and the client hereby indemnifies Paratus from the excessive bandwidth utilization that may be caused and associated with such application activities. Paratus has no control over the applications installed and used by the client, and as such will not be held liable for high data usage claimed by the client as being irregular.
  10. Paratus can warn, limit or disconnect any client who is reasonably deemed to be abusing their data services.
  11. Paratus can change the prices of any service, alter or introduce new terms and conditions. This change will not be detrimental or to the disadvantage of the client and the clients will be notified 14 days before the change via our website, billboards, social media or direct email whichever media channel is deemed to be most efficient before 14 days.
  12. All other standard Paratus T’s and C’s apply.
  13. Only available in areas where Fiber is available, please refer to the coverage maps on our website.
  14. Includes drop cable to the premises (aerial, on the wall, or in existing sleeve up to 70m from the pavement).
  15. The standard installation price is only up to 70m from the closest manhole/draw pit to the termination point. Should the distance exceed 70m a site inspection has to be done and a quotation will be provided.
  16. Includes ONT with Wi-Fi. Maximum Wi-Fi radius of 30m, and this may vary due to your surroundings. Paratus is responsible for the maintenance and software updates.

 

Data Bundles

Terms & Conditions:

  1. Top-Up data bundles are valid for 30 days after the purchase date.
  2. Customers may purchase more than one data bundle during any period.
  3. All data bundle prices include 15% VAT.
  4. No VAT is charged for residential customers.
  5. Pricing is quoted in Namibia Dollar.
  6. Clients are able to monitor the general usage of all data bundles by logging into the Client Portal.
  7. Throttling of Post-Paid and capping of Pre-Paid clients is applied once data bundles have been depleted. Access to the Client Portal to purchase additional data is free of charge when using Paratus services (no data required and accessible after data depletion).
  8. Customers may purchase data bundles by:
    • Buying a cash voucher from Paratus, any of their outlets, or authorized vendors.
    • Using the Client Portal to purchase a data bundle with a credit / debit card enabled for online purchases.

Fair Usage Policy (FUP)

Paratus reserves the right to apply network traffic engineering policies on any designated service to ensure fair and high-quality access for all our customers. The fair usage policy is dynamic and certain traffic types will be throttled during specified peak traffic times. Further, customers that reach the fair usage levels allocated to their product will also be throttled. What does throttle mean? Throttled data transfer, also known as data transfer throttling or lean data transfer, is the deliberate regulation of the data transfer rate in a communications system. Data transfer throttling can be used in any scenario where it is necessary or desirable to limit the amount of data that can be sent or received per unit time. Each product has allocated FUP threshold parameters.

Fair Usage Policy (FUP)

Paratus reserves the right to apply network traffic engineering policies on any designated service to ensure fair and high-quality access for all our customers. The fair usage policy is dynamic and certain traffic types will be throttled during specified peak traffic times. Further, customers that reach the fair usage levels allocated to their product will also be throttled. What does throttle mean? Throttled data transfer, also known as data transfer throttling or lean data transfer, is the deliberate regulation of the data transfer rate in a communications system. Data transfer throttling can be used in any scenario where it is necessary or desirable to limit the amount of data that can be sent or received per unit time. Each product has allocated FUP threshold parameters.