Paratus Zambia sees off its competitors to clinch Service Excellence Award 2022
30 September 2022: Paratus Zambia has won the Service Excellence Award for the ISP and IAP sector in Zambia. The service excellence awards are organised and managed by the Chartered Institute of Customer Management (CICM) to recognise, promote, and reward excellence, professionalism, and outstanding achievement in all business sectors of the country. With customer expectations continually rising, the business community is becoming increasingly aware of how customer service is a critical success factor.
Nominations for the award are submitted via an online survey, which CICM then opens for the public to vote and runs an intense mystery shopper/caller campaign. The CICM judging committee then further tests and audits all the results. Paratus Zambia won its award not only after the public and mystery shopper votes were collated but also by passing a set of stringent criteria set by the judging committee, which include comparing the details of the submission against reality. The Awards for each business category were presented at a special ceremony dinner.
MD of Paratus Zambia, Marius van Vuuren is thrilled the company has been recognised in this way. “Customer service is at the heart of our business and is what sets us apart from the competition. We put our staff and customers first in everything we do. Without happy staff, we can’t have happy customers.
“Our aim is to transform Africa through quality digital infrastructure investment and unmatched customer service. This is our motivation and our driving force, so it is very gratifying to be a winner in such a fiercely competitive sector. It makes us very proud because we are constantly pushing the limits to enable our customers’ growth.”
About Paratus
Paratus is Africa’s quality network. With an eye on the future, the group’s investment in infrastructure underscores its long-term commitment to transform Africa through exceptional digital infrastructure and customer service. Paratus is managed by a passionate and professional operational team in seven African countries – Angola, Botswana, DRC, Mozambique, Namibia, South Africa, and Zambia. The business’s extended network provides a satellite connectivity-focused service in 37 African countries to a magnitude of customer satellite connections across Africa. This connects African businesses across the continent and delivers end-to-end service excellence. The group’s footprint extends beyond Africa to international (points of presence) PoPs in Europe, the UK and the USA.
Born and bred in Africa, Paratus is thinking big as it grows its footprint to deliver Africa’s quality network. By understanding the unique opportunities that Africa offers businesses and individuals to break boundaries and to connect without limits, Paratus is committed to raising the bar for providing quality connectivity in Africa.
Nestled on the banks of the mighty Zambezi River, Baines River Camp provides an idyllic retreat for those seeking both adventure and relaxation. Renowned for its timeless elegance and unparalleled luxury, Baines River Camp allows guests to immerse themselves in the wild beauty of Africa while enjoying the comforts of meticulously designed accommodations. When guests arrive at the camp, they expect luxury on every level and that includes being able to enjoy continuous, quality, online wi-fi access. Thankfully, Paratus Zambia, which has provided the connectivity to the camp for the past three years, has now installed a Starlink LEO (low earth orbital) satellite connection and taken this five-star tourism destination’s service delivery to new heights.
Paratus Zambia is launching a new and unmatched Home Internet service. Customers will be able to keep streaming, stay connected on social media, be informed about everything happening in the world, and keep their kids happily surfing – all the time and at any time, with no breaks in connection.
In the heart of Lusaka stands Paratus Zambia’s state-of-the-art Data
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