Terms and Conditions

Paratus reserves the right to apply network traffic engineering policies on any designated service to ensure fair and high-quality access for all our customers. The fair usage policy is dynamic and certain traffic types will be throttled during specified peak traffic times. Further, customers that reach the fair usage levels allocated to their product will also be throttled. What does throttle mean? Throttled data transfer, also known as data transfer throttling or lean data transfer, is the deliberate regulation of the data transfer rate in a communications system. Data transfer throttling can be used in any scenario where it is necessary or desirable to limit the amount of data that can be sent or received per unit time. Each product has allocated FUP threshold.

Acceptable Use Policy (AUP)

1. The purpose of this policy is to guide customers of our services and resources which activities and behaviors are not considered acceptable use of the services; to protect the integrity, security, reliability and privacy of Paratus’ network, infrastructure, data and operations; to ensure the quality of our service delivery to customers; and to provide for sanctions and consequences that may follow from undertaking any prohibited activities.
2. Customers are solely responsible for the content and messages that they access, post, distribute or otherwise make available using the Paratus Services.
3. Any indirect or attempted violation of the AUP by or on behalf of the customer, the customer’s end user or the customer’s family member (as may be appropriate and relevant to the service), and any actual or attempted violation by a third party on behalf of the customer, the customer’s end user or the customer’s family member, shall be considered a violation of the AUP by that customer.
4. Paratus respects the rights of our customers to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion in accordance with the Zambian Constitution.
5. Paratus undertakes not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of Paratus’ Services.
6. The customer acknowledges that Paratus may be required to intercept communications in accordance with the provisions of  The Electronic Communications and Transactions Act 2021 (“the Act”). Any interception of communications shall be strictly in accordance with the requirements of the Act, as and when required under the Act.
7. The customer acknowledges that Paratus has no responsibility for any material, content or information created, stored, maintained, transmitted, or accessible on or through the Services and is not obligated to monitor or exercise any editorial control over such material.
8. Paratus does not automatically or intentionally moderate or inspect any of the services, the use of the services or such material, content or information.
9. Paratus does not undertake any responsibility for any breaches to the customer’s right to privacy that may be experienced as a result of accessing third-party content, the public internet, or such material, content or information as referenced herein.
10. All risk associated with the access to, use of, or reliance on, such material, content or information referenced herein, rests solely with the customer.
11. The onus is solely on the customer to review and evaluate such material, content or information referenced herein for fitness of purpose, use and liability.
12. While not obligated to perform investigations, in accordance with the terms of the policy, Paratus will take all necessary actions against any contraventions in order to protect the integrity of any of Paratus’ services.
13. As Paratus’ services may be used to link into other networks and systems anywhere in the world, the customer agrees to conform to and be bound by any policies of such other networks or systems.
14. The customer is responsible for all their actions and consequences during and following the use of the services.
15. The customer is responsible for any actions and consequences that occurs through the customer’s account to the services and should ensure that no third party is allowed access to or use of their account.
16. The customer is responsible for their email responses and behavior, and any resulting consequences.
17. The customer is responsible for any actions or consequences that result from access to their account or the services by a minor, including any misuse by the minor or the consequences of any transactions entered by the minor.
18. The customer is responsible for any transactions or dealings that they may engage in by using the services to gain access to third parties, over the Internet or any other network, whether such access is intentional or otherwise.
19. The customer is responsible for any charges or fees arising from transactions initiated while using the services.
20. The customer is obliged to ensure compliance with all customs and exchange control legislation applicable to all electronic transactions.
21. Paratus’ Services may only be used for lawful purposes and activities.
22. Paratus prohibits the use of its Services including the transmission, storage and distribution of any material or content that violates any law of the Republic of Zambia.
23. Such prohibited use includes, but is not limited to:
24. The creation and transmission of offensive, obscene or indecent images or documents.
25. The violation of domestic or international laws that prohibit any of the acts stated above including child pornography, bestiality, pornography that sexualizes rape and/or violence, hate speech and discrimination based on race, gender or religion.
26. Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in Namibia or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material;
27. Any violation of intellectual property laws, copyright, trademark and/or trade secrets.
28. Any unlawful use of any multimedia content accessed through the search facility provided by Paratus’ network, or otherwise available through access to Paratus’ network, whether for commercial or non-commercial purposes.
29. Any violation of an individual’s right to privacy, including any effort to collect personal data of third parties without their consent.
30. Any fraudulent activities whatsoever, including illegal financial schemes and practices as well as any impersonation of any other person without their consent; or any attempt to enter a transaction with Paratus on behalf of another subscriber without their consent.
31. A violation of exchange control laws of Zambia.
32. Any activity that results in the sale, advertisement, transmission, facilitation or distribution of illegal, counterfeit, pirated or regulated goods or services; regulated goods and services may include alcohol, gambling, pharmaceuticals, unapproved supplements, tobacco, fireworks, weapons, or health/medical devices;
33. Sending spam email, messages, posts or content. This may include unwanted promotional or commercial content, unwanted content that is created by an automated program, unwanted repetitive content, nonsensical content, or anything that appears to be a mass solicitation.
34. Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal.
35. Accessing or attempting to access another person or organisation’s account(s) without their permission, whether such account(s) exists within the Paratus Services or on another service provider’s network, system or platform.
36. Engaging in actions intended to bypass or subvert any Service’s policies, access controls, or restrictions.
37. Impersonating any person or organization or misrepresent yourself. This includes impersonating any person or organization you don’t represent; or providing misleading information about a user/site’s identity, qualifications, ownership, purpose, products, services, or business.
38. Transmitting malware or any malicious content that harms or interferes with the operation of networks, servers, end user devices, or other infrastructure. This includes the direct hosting, embedding, or transmission of malware, viruses, destructive code, or other harmful or unwanted software or similar content. This also includes content that transmits viruses, causes pop-ups, attempts to install software without the user’s consent, or otherwise impacts users with malicious code.
39. Storing or distributing other people’s personal or confidential information without authorization. This may include the use of sensitive information, such as identification numbers, bank account numbers, credit card numbers, images of signatures, and personal documents.
40. Phishing or social engineering practices. This includes soliciting or collecting sensitive data such as passwords, financial details, and identification numbers.
41. Abusing any Services to attempt to do harm, degrade, or negatively affect the operation of Paratus Services or that of others. This includes degrading, disabling, or negatively interfering with any aspect of the product, its services or its operational capabilities.
42. Sharing copyrighted content without authorization or provide links to sites where unauthorized downloads of copyrighted content may be obtained.